While living in your house the first year it is normal to have a period of settlement and shrinkage. This period is normal for every new home. Outside of that, Carolina homes wishes to make sure that your 'space for life' is fully functional for your use. We will perform three standard warranty check points during the first year that you live in your new home.
30-Day Appointment
The service department will arrange a time with you, approximately 30 days after you move in to your home, for one of our service technicians to do another home inspection with you, and answer any questions that may have developed as your family gets settled into the home. The technician will also see that everything is up to New Home Warranty standards.
6-Month Review
For your convenience, you will be provided with a request for service form, to send to our service department after your first 6 months in your new home. Once our service department has received your form, they will contact you to set up an appointment to attend to your concerns.
One Year
Near your one-year anniversary of living in your new home, the service department will mail you a reminder that the materials and workmanship portion of your warranty is about to expire. Please use this opportunity to check your home, and bring to our attention any outstanding warranty items. Our service technicians will be happy, at this time, to make a final appointment to deal with any issues of concern.